Effective Date: January 1, 2014
Hangerzero (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website http://hangerzero.com/ or use any of our services. By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. About Hangerzero and Our Services
Hangerzero is a professional home and business maintenance company based in Edmonton, Alberta, Canada. Since 2014, we have provided a wide range of repair, installation, and maintenance services, including but not limited to:
- Handyman Services: General repairs, installations, and maintenance for homes and offices.
- Electrician Services: Electrical repairs, wiring, lighting installation, panel upgrades, troubleshooting, and emergency electrical support.
- Plumber Services: Leak repairs, pipe fitting, drain cleaning, water heater installation, and emergency plumbing.
- Carpenter Services: Custom furniture, cabinetry, woodwork repairs, and installations.
- Painter Services: Interior and exterior painting, surface preparation, and finishing for residential and commercial properties.
- Cleaning Services: Deep cleaning, regular maintenance, move-in/move-out cleaning, and eco-friendly cleaning solutions.
- Roofing Services: Roof repairs, inspections, and maintenance.
- Home Maintenance: Comprehensive property upkeep, seasonal inspections, and preventive maintenance.
- Industrial Services: Equipment installation, preventive maintenance, troubleshooting, and emergency repairs for industrial facilities.
We are dedicated to delivering high-quality workmanship, transparent pricing, and exceptional customer service.
2. Information We Collect
We collect various types of information to provide and improve our services, ensure security, and comply with legal obligations.
a. Personal Information
Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information:
- Full name
- Email address
- Phone number
- Physical address (including service location)
- Company name (if applicable)
- Payment information (when you make a purchase or request a quote)
- Any information you provide when contacting us, filling out forms, or requesting services
b. Non-Personal Information
We also collect non-personal information that does not directly identify you, such as:
- Browser type and version
- Device type and operating system
- IP address
- Referring website or source
- Pages visited, time spent on each page, and navigation paths
- Date and time of visits
- Clickstream data and user interactions
c. Information from Third Parties
We may receive information about you from third-party sources, such as advertising partners, analytics providers, and social media platforms, in accordance with their privacy policies and your settings.
3. How We Collect Information
We collect information in several ways:
- Directly from you: When you fill out forms, request a quote, subscribe to our newsletter, contact us by phone or email, or use our services.
- Automatically: Through cookies, web beacons, log files, and similar technologies when you visit our website.
- From third parties: Through advertising networks, analytics services, and social media integrations.
4. Use of Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our website and services
- To process service requests, quotes, and payments
- To communicate with you regarding your inquiries, appointments, and service updates
- To send you newsletters, marketing materials, and promotional offers (with your consent)
- To personalize your experience and recommend relevant services
- To analyze website usage, improve our services, and develop new features
- To detect, prevent, and address technical issues, fraud, or security threats
- To comply with legal and regulatory requirements
5. Cookies and Tracking Technologies
a. What Are Cookies?
Cookies are small text files stored on your device by your web browser. They help us remember your preferences, understand how you use our website, and improve your experience.
b. Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly (e.g., session management, security).
- Performance Cookies: Collect information about how visitors use our website (e.g., Google Analytics).
- Functionality Cookies: Remember your preferences and settings.
- Advertising Cookies: Used to deliver relevant ads to you on our website and across the internet (e.g., Google Ads, Microsoft Ads, Facebook Pixel).
c. How We Use Cookies
- To remember your login and preferences
- To analyze website traffic and usage patterns
- To personalize content and ads
- To measure the effectiveness of our marketing campaigns
d. Managing Cookies
You can control or delete cookies through your browser settings. Most browsers allow you to block or delete cookies, but this may affect your experience on our website. For more information, visit www.allaboutcookies.org.
6. Online Advertising and Analytics
We use third-party advertising and analytics services, including Google Ads, Microsoft Ads, and Facebook Pixel, to:
- Display targeted advertisements based on your interests and browsing behavior
- Measure the effectiveness of our advertising campaigns
- Analyze website traffic and user interactions
These third parties may use cookies, web beacons, and similar technologies to collect information about your online activities over time and across different websites. You can opt out of personalized advertising through the following links:
7. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted partners who help us operate our website, process payments, deliver services, or perform analytics and advertising.
- Legal Compliance: When required by law, regulation, or legal process, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business.
- With Your Consent: When you authorize us to share your information for a specific purpose.
All third parties are required to protect your information and use it only for the purposes we specify.
8. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure servers and encrypted connections (SSL/TLS)
- Access controls and authentication
- Regular security audits and updates
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we strive to protect your information to the best of our ability.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.
10. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal requirements.
- Restriction: Request restriction of processing in certain circumstances.
- Objection: Object to processing of your information for direct marketing or other purposes.
- Portability: Request transfer of your information to another service provider.
- Withdraw Consent: Withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions in our emails or contacting us.
To exercise your rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.
11. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can promptly remove it.
12. International Data Transfers
If you are located outside Canada, your information may be transferred to, stored, and processed in Canada or other countries where our service providers are located. We take steps to ensure your information is protected in accordance with this Privacy Policy and applicable laws.
13. Third-Party Links
Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated policy on this page with a new effective date. We encourage you to review this policy regularly.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Hangerzero
5328 Calgary Trl NW #1554, Edmonton, AB T6H 4J8, Canada
Email: [email protected]
Phone: +1 780-707-5558